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Emotional Intelligence

Understand emotions. Respond, don’t react.

The Emotional Intelligence assessment measures how well you recognise and manage emotions, your own and other people’s. It looks at four areas, from self-awareness to managing relationships, and shows you where to grow.

  • Four key areas
  • Skills you can develop
  • For owners, leaders and teams
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Investment: On request

What it is

How well you handle what you feel

Emotional intelligence is the ability to notice emotions, understand what they are telling you and choose how to respond. It is a set of skills, so it can be developed. DISC shows how you naturally behave; emotional intelligence shows how well you manage that behaviour, especially under pressure.

It shows you

  • How aware you are of your emotions and their effect
  • How well you stay in control under pressure
  • How accurately you read other people
  • How you handle relationships, conflict and influence

It is not

  • A measure of intelligence (IQ)
  • A test of whether you are a good person
  • A score that is fixed for life
  • On its own, a reason to hire or reject someone

The four areas

Four areas. Where are you strongest?

The areas build on each other: knowing yourself makes it easier to manage yourself, and reading others makes it easier to work well with them.

Self-Awareness

Knowing yourself

Recognising your emotions as they happen, and how they affect your decisions, your behaviour and your results.

What it looks like

  • You can name what you feel and why
  • You know what sets you off
  • You are honest about your strengths and limits

To build it

  • Pause and name the feeling before acting
  • Ask for honest feedback
  • Notice when and why you lose your cool

Relationship Awareness

Reading others

Picking up how other people feel, what they need and what is going on in a team.

What it looks like

  • You notice when someone is unsettled
  • You listen to understand, not just to reply
  • You sense the mood in a room

To build it

  • Ask more questions and listen fully
  • Watch tone and body language
  • Check your read with the person

Self-Management

Managing yourself

Handling your emotions and impulses so you act on purpose, stay focused and keep going.

What it looks like

  • You stay calm under pressure
  • You think before you respond
  • You recover quickly from setbacks

To build it

  • Build a pause into tense moments
  • Plan how to handle the situations that set you off
  • Keep your commitments, even on bad days

Relationship Management

Managing relationships

Using what you know about yourself and others to build trust, handle conflict and bring people with you.

What it looks like

  • You handle conflict without damage
  • People trust you and follow your lead
  • You adapt how you speak to the person

To build it

  • Deal with tension early and calmly
  • Give clear, respectful feedback
  • Recognise and thank people often

Start with self-awareness: it is the base the other three are built on.

Where it helps

Calmer heads. Stronger teams.

Most workplace problems are emotional before they are practical. Higher emotional intelligence helps people respond instead of react.

01

Better conversations

Adapt how you speak to the person and the moment.

02

Calm under pressure

Make better decisions when things go wrong.

03

Difficult situations

Handle difficult people and conflict without making it worse.

04

Stronger leadership

Lead in a way people trust, even through change.

05

Teams that pull together

Less miscommunication, clearer expectations and fewer flare-ups.

06

Better customer relationships

Read what customers really need, and respond to it.

07

Smarter hiring

Understand how a candidate may handle pressure, as one input alongside interviews and references.

08

Coaching that sticks

Turn feedback into habits you actually keep.

How it works

Four steps from answers to action

Emotional intelligence grows with practice. The assessment shows you where to start.

  1. 1 Talk to us Tell us who is taking the assessment and what you want to improve.
  2. 2 Answer the questions Answer honestly about how you usually think, feel and act. There are no right or wrong answers.
  3. 3 Get your report See your strengths and growth areas across the four areas.
  4. 4 Put it to work Pick one or two areas to build, and practise them in real situations. A coach can help you stay with it.

What you learn about yourself

  • Your strongest areas
  • Where to grow first
  • What sets you off
  • How you react under pressure
  • How you come across to others
  • How you handle conflict
  • How to read people more accurately
  • Habits that build emotional intelligence

Sample report

See a real report first

Fill in your details to download a sample Emotional Intelligence report, so you know exactly what you will receive before you book.

  • Emotional Intelligence sample report (PDF)

Sample reports from ActionCOACH TNPY.

Get the sample report

Who it is for

Is it right for you?

  • You lose your temper or go quiet under pressure
  • Conflict in the team keeps flaring up
  • You are stepping into a bigger leadership role
  • People follow your instructions, but not your lead
  • Customer conversations go wrong too often
  • You want to grow as a person, not just as a manager

Sound familiar?

The assessment shows you which skills to build first.

Book your assessment

Pair it with

Go further with these

Emotional intelligence shows how you manage your behaviour. Add how you naturally behave, what drives you, or how others see you.

How our fees work

FAQ

Questions about Emotional Intelligence

What is the difference between EQ and IQ?

IQ is about reasoning and solving problems. EQ is about recognising and managing emotions, your own and other people’s. Both matter at work, and EQ is a set of skills you can develop.

Can emotional intelligence be improved?

Yes. Emotional intelligence is made up of skills, and skills improve with practice and feedback. Most people start with self-awareness.

How is it different from DISC?

DISC describes your natural behaviour: how you act and communicate. Emotional intelligence describes how well you manage that behaviour and respond to others. They work well together.

Can we use it when hiring?

It can help you understand how a candidate may handle pressure and people. Use it as one input alongside interviews, references and skills, never as the only reason for a decision.

Can my team take it?

Yes. A shared language for emotions makes it easier to talk about pressure, tension and conflict before they cause damage.

How much does it cost?

It depends on how many people take it. Ask us and we will give you a clear fee.

Get started

Book your Emotional Intelligence assessment

Tell us who it is for and what you would like to improve. We will recommend the right option and give you a clear fee.

  1. Who is taking it Just you, your leaders or your whole team.
  2. What you want to improve Handling pressure, conflict, leadership or customer relationships.
  3. How you would like to use the results On your own, or with a coach taking you through them.

Tell us about your Emotional Intelligence assessment

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