Terms & Conditions

BIZMASTERS COACHING ACADEMY PRIVATE LIMITED

Effective Date: 2 November 2026

Introduction

Welcome to Bizmasters Coaching Academy Private Limited.

These Terms & Conditions (“Terms”) govern your access to and use of websites, landing pages, digital platforms, online payment facilities and associated services owned, operated or administered by Bizmasters Coaching Academy Private Limited (“Bizmasters”, “Company”, “we”, “us” or “our”) that display or refer to these Terms.

The expressions “you”, “your”, “user”, “visitor”, “customer”, “client” or “participant” refer to any individual or organisation accessing our Website, purchasing our services or participating in our programmes, as applicable.

By accessing or using our Website, you agree to comply with the applicable provisions of these Terms.

Where you register for or purchase paid services, you must expressly accept the applicable Terms & Conditions and Cancellation & Refund Policy before completing payment.

If you do not agree with these Terms, please discontinue use of the Website and do not proceed with any purchase or registration.

These Terms apply to the Website and related online transactions. Additional agreements may govern specific coaching engagements, corporate training programmes, assessments, events or other services.

Where a separately executed service agreement contains specific provisions governing a purchased service, those provisions will apply to that service to the extent permitted by law.

1. About the Company

Bizmasters Coaching Academy Private Limited is an India-based organisation providing business coaching, leadership development, executive coaching, business education, professional training and related services.

Our activities may include:

• Individual and group business coaching.
• Executive coaching and leadership development.
• Business strategy and growth programmes.
• Sales, marketing and management training.
• Organisational development workshops.
• Business assessments and diagnostic programmes.
• DISC and other professional assessments.
• Seminars, conferences and webinars.
• Digital learning and educational resources.
• Other professional development initiatives.

The Company is authorised to use ActionCOACH branding in connection with its relevant business coaching and professional development activities.

Unless expressly indicated otherwise, services purchased directly from Bizmasters Coaching Academy Private Limited are contracted with and administered by the Company.

2. Acceptance of terms

By accessing the Website or purchasing our services, you acknowledge that you have had the opportunity to review the applicable terms.

Where you make a payment or register for a paid service, you expressly confirm that:

1. You have reviewed the description, scope and applicable conditions of the programme or service.
2. You understand the fees, payment obligations and relevant programme requirements.
3. You have read and accepted the applicable Cancellation & Refund Policy.
4. You understand that customer-initiated cancellations, withdrawals, no-shows and changes of mind do not ordinarily qualify for refunds after payment.
5. You are voluntarily entering into the transaction.
6. You have the legal capacity and necessary authority to accept the applicable contractual terms.

Where you purchase services on behalf of an organisation, you represent that you are authorised to undertake the transaction and accept the relevant terms on its behalf.

Successful payment following your affirmative acceptance of the applicable terms establishes a binding purchase agreement, subject to applicable law and any additional conditions expressly communicated before purchase.

A separate written coaching or service agreement may be required before certain engagements commence.

3. Website content and information

The content published on our Website is provided for informational, educational, promotional and professional development purposes.

We endeavour to maintain accurate, relevant and updated information.

However:

1. Website content may be modified or updated without prior notice.
2. Programme availability, pricing, schedules and service descriptions may change.
3. Information may occasionally contain typographical errors or inaccuracies.
4. General educational content may not be suitable for every individual or business circumstance.
5. Users should independently evaluate information before making significant business decisions.

We reserve the right to modify, suspend, remove or discontinue Website content or functionality, subject to applicable contractual and statutory obligations.

Nothing in this section excludes liability for misleading representations, legally actionable inaccuracies or other conduct for which liability cannot lawfully be excluded.

4. Copyright and intellectual property

Unless otherwise stated, the Website’s content, materials and intellectual property are owned by, licensed to or used with the permission of Bizmasters Coaching Academy Private Limited or their respective rights holders.

Protected materials may include:

• Website text and articles.
• Graphics, photographs and illustrations.
• Website layouts and designs.
• Videos, audio and multimedia content.
• Coaching presentations and educational materials.
• Business tools, frameworks and methodologies.
• Assessment materials and questionnaires.
• Downloadable resources and digital publications.
• Software, databases and source code.
• Logos, trademarks and branding elements.

Such materials may be protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws.

4.1 Permitted Use

Visitors may access and view Website content for lawful personal, educational or internal business evaluation purposes.

Downloading or printing materials is permitted only where expressly authorised or otherwise permitted by applicable law.

4.2 Prohibited Use

Without appropriate authorisation, users must not:

1. Copy, reproduce, republish or commercially redistribute protected Website content.
2. Sell or commercially exploit proprietary training materials.
3. Reproduce coaching methodologies, assessments or educational resources in violation of applicable intellectual property rights.
4. Remove copyright notices or ownership acknowledgements.
5. Use the Company’s trademarks or branding without permission.
6. Create unauthorised reproductions or derivative works of protected materials.

Unauthorised use may result in appropriate civil or criminal proceedings where permitted by law.

5. ActionCOACH branding and proprietary materials

Bizmasters Coaching Academy Private Limited is authorised to use ActionCOACH branding in connection with its relevant business coaching, training and professional development activities.

Certain Website content, programmes, tools, methodologies, educational resources and branding elements may incorporate intellectual property belonging to ActionCOACH or its authorised rights holders.

All such intellectual property remains the property of its respective owners.

Users are not granted any licence to reproduce, redistribute, modify, sell or commercially exploit ActionCOACH trademarks, proprietary materials or coaching methodologies merely by accessing our Website or purchasing services.

Any authorised use must comply with the relevant intellectual property permissions, licensing arrangements and applicable law.

Authorised use of ActionCOACH branding does not change the separate legal identity of Bizmasters Coaching Academy Private Limited or automatically make another ActionCOACH entity a party to transactions contracted directly with Bizmasters.

6. Registration for coaching and training programmes

Users may register for coaching programmes, workshops, seminars, webinars, assessments and other services through our Website or authorised registration channels.

Registration may be subject to:

• Availability of programme capacity.
• Eligibility or suitability requirements.
• Completion of registration information.
• Acceptance of applicable terms.
• Payment of relevant fees.
• Confirmation by the Company.
• Execution of a separate service agreement, where applicable.

Submitting an enquiry or registration request does not automatically guarantee acceptance into a programme.

The Company reserves the right to accept or decline registrations for legitimate business reasons, subject to applicable law and without unlawful discrimination.

Where payment has already been received and the Company cannot provide the purchased service, an appropriate remedy will be provided in accordance with applicable law and the Cancellation & Refund Policy.

7. Online payments and transactions

Bizmasters Coaching Academy Private Limited accepts online payments for eligible coaching, training, assessment and professional development services.

Payments may be processed through authorised payment gateways, payment links, bank transfers or other approved payment channels.

7.1 Payment Obligations

By completing a payment, you acknowledge that:

1. You have reviewed the applicable programme fees and payment conditions.
2. You authorise the transaction using your selected payment method.
3. You agree to provide accurate billing and transaction information.
4. You understand that applicable taxes and charges will be disclosed before payment.
5. You accept the relevant purchase terms and cancellation conditions.

7.2 Payment Confirmation

A purchase will ordinarily be confirmed after successful payment and completion of applicable registration requirements.

Where a payment is unsuccessful, incomplete or pending verification, the registration may remain unconfirmed until the transaction is resolved.

7.3 Payment Security

Payments may be processed by independent payment service providers.

These providers may maintain their own security arrangements, transaction procedures and privacy policies.

Customers should use authorised payment channels and take appropriate precautions to safeguard payment credentials.

7.4 Duplicate or Erroneous Payments

Where a duplicate or erroneous payment has been received by the Company, the transaction will be reviewed and any amount determined to be refundable will be processed in accordance with applicable law and payment-system requirements.

8. Strict cancellation and no refund policy

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY BEFORE MAKING ANY PAYMENT.

Bizmasters Coaching Academy Private Limited maintains a strict non-refundable payment policy for customer-initiated cancellations, withdrawals, non-attendance, discontinuation and changes of mind, subject to applicable law.

Our programmes require advance planning, professional resource allocation, scheduling commitments and reservation of programme capacity.

Accordingly, where a customer has expressly accepted the applicable binding terms and successfully completed payment, the transaction is treated as final and non-refundable for voluntary customer-related reasons.

8.1 No Refund After Payment

Once payment has been completed following acceptance of the applicable terms, no refund will ordinarily be provided for a customer-initiated cancellation or change of mind, regardless of whether the programme has commenced.

This includes cancellation requests made immediately after payment or before the first scheduled session.

The condition applies subject to mandatory statutory rights and the enforceability of the relevant contractual terms.

8.2 No Refund for No-Shows

Customers who fail to attend a registered programme, coaching session, workshop, seminar, webinar or other scheduled service will not ordinarily be eligible for a refund where the Company has made the purchased service available as agreed.

Failure to attend does not automatically release customers from valid payment obligations.

8.3 No Refund for Withdrawal

Customers who voluntarily withdraw or discontinue participation after registration and payment will not ordinarily be entitled to refunds.

This applies irrespective of whether they have attended one session, multiple sessions or no sessions, subject to applicable law.

8.4 No Refund for Change of Mind

Refunds will not ordinarily be provided merely because a customer:

• Changes their decision after purchasing.
• Finds an alternative programme.
• Decides not to pursue coaching.
• Experiences a personal scheduling conflict.
• Changes business priorities.
• No longer wishes to participate.
• Does not utilise the purchased services.

8.5 No Refund for Unused Services

Voluntary failure to utilise services made available in accordance with the agreed programme terms does not automatically create a refund entitlement.

This includes unused coaching sessions, learning resources or programme access where the non-use is attributable to the customer’s voluntary decision.

8.6 Legally Required Exceptions

The non-refundable conditions in this section do not exclude statutory remedies relating to:

• Non-delivery of contracted services.
• Material misrepresentation.
• Legally actionable deficiencies in services.
• Duplicate or erroneous payments.
• Unlawful or unfair contractual conditions.
• Other circumstances where a refund or remedy is required by applicable law.

The Company will not impose cancellation charges prohibited by applicable consumer protection legislation.

The Company’s detailed Cancellation & Refund Policy forms part of the applicable purchase terms and should be reviewed before payment.

9. Rescheduling and programme transfers

Requests to reschedule coaching sessions or transfer programme registrations are subject to the Company’s approval.

Approval may depend on:

• Availability of the relevant coach or trainer.
• Programme schedules.
• Participant eligibility.
• Administrative feasibility.
• Applicable service agreements.

Rescheduling or transfer is not automatically guaranteed.

Where the Company voluntarily approves a transfer or rescheduling request, the arrangement will be communicated to the customer.

Such approval does not automatically create a refund entitlement or alter the original payment obligations.

Any statutory or contractual right to rescheduling or an alternative remedy will remain unaffected.

10. Cancellation or service interruption by the Company

The Company may occasionally need to cancel, postpone or reschedule a programme because of operational, technical or other legitimate circumstances.

Where the Company is unable to deliver a contracted service as agreed, an appropriate remedy will be offered.

Depending on the circumstances and applicable law, this may include:

1. An alternative agreed programme date.
2. Delivery of an equivalent service accepted by the customer.
3. A refund for the undelivered service.
4. Another legally required remedy.

The Company’s non-refundable policy for voluntary customer cancellations does not eliminate its responsibility to deliver contracted services.

Any applicable statutory refund rights will be respected.

11. Business coaching and educational disclaimer

The Company provides business coaching, leadership development, professional training and related educational services.

These services are intended to help individuals and organisations improve business knowledge, decision-making capabilities, leadership effectiveness and operational performance.

However, business outcomes depend on numerous factors outside the Company’s control.

These may include market conditions, customer decisions, organisational capabilities, available financial resources, implementation quality and external economic circumstances.

11.1 No Guaranteed Financial Outcomes

Unless expressly agreed otherwise in a valid written agreement, participation in a programme does not guarantee:

• Increased revenue or profitability.
• Business expansion.
• Improved business valuation.
• A specific investment return.
• A particular career outcome.
• Achievement of a specified commercial target.
• Any other predetermined financial result.

11.2 Independent Business Decisions

Customers remain responsible for assessing recommendations and making their own business and management decisions.

11.3 Professional Advice

Educational content provided by the Company does not replace independent legal, taxation, investment or other regulated professional advice.

Customers should seek appropriate professional advice when necessary.

Nothing in this section excludes liability for services that fail to meet applicable legal or contractual requirements.

12. Confidentiality of business information

The Company recognises that coaching engagements may involve the disclosure of confidential commercial and organisational information.

Such information may include business strategies, financial details, management challenges, employee-related concerns and proprietary operating procedures.

The Company will handle information disclosed during coaching engagements in accordance with applicable confidentiality obligations, its Privacy Policy and relevant service agreements.

Users must also respect the confidentiality and intellectual property rights of other programme participants.

In particular, participants must not:

• Publicly disclose another participant’s confidential business information without authorisation.
• Distribute private coaching discussions or materials without permission.
• Record confidential sessions in violation of applicable programme conditions.
• Misuse information obtained through group coaching or training activities.

Where required, specific confidentiality obligations may be established through separate written agreements.

13. User-generated content and submissions

The Website may allow users to submit enquiries, feedback, reviews, assessment responses, testimonials or other information.

Users are responsible for ensuring that submitted information is lawful and that they have the necessary authority to disclose it.

Users must not submit content that infringes intellectual property rights, violates privacy or confidentiality obligations, or otherwise contravenes applicable law.

The Company may process submitted information for the purposes associated with the relevant interaction, subject to applicable privacy requirements.

Submission of confidential business information does not automatically transfer ownership of that information to the Company.

The Company may moderate or remove publicly submitted content that violates these Terms or applicable law.

14. Website security and acceptable use

Users agree to access and use the Website responsibly.

The following activities are prohibited:

1. Attempting unauthorised access to Website systems or restricted resources.
2. Introducing viruses, malware or harmful software.
3. Interfering with Website functionality or security.
4. Misusing account credentials.
5. Engaging in fraudulent transactions.
6. Submitting unlawful, threatening or defamatory content.
7. Infringing intellectual property or privacy rights.
8. Extracting protected Website content through unauthorised automated methods.
9. Circumventing technical security controls.
10. Using the Website for unlawful activities.

The Company may restrict or suspend access where reasonably necessary to address security threats, suspected misuse or violations of these Terms.

Such action will be subject to applicable legal and contractual obligations.

15. User accounts and access credentials

Certain programmes or digital services may require users to create accounts or receive access credentials.

Users are responsible for taking reasonable precautions to protect their credentials.

You agree to:

• Maintain accurate account information.
• Keep passwords and login credentials confidential.
• Avoid unauthorised sharing of restricted programme access.
• Notify the Company of suspected unauthorised activity.
• Use digital resources only within the access permissions granted.

The Company may suspend accounts where necessary to address legitimate security concerns or serious violations of these Terms.

Any rights associated with paid services will remain subject to applicable agreements and law.

16. Privacy and data protection

The Company respects the privacy of individuals interacting with its websites and services.

Personal information collected through the Website will be processed in accordance with the Company’s Privacy Policy and applicable Indian data protection requirements.

Our Privacy Policy explains the collection, use, storage, protection and disclosure of personal information.

It also describes applicable individual privacy rights and procedures for submitting requests.

The Privacy Policy should be read alongside these Terms.

Privacy Enquiries:

tnpyactioncoach@gmail.com

17. Cookies and tracking technologies

The Website may use cookies and similar technologies to maintain functionality, remember preferences, understand visitor behaviour and improve digital services.

Certain cookies may be essential for Website operation.

Optional analytics or marketing cookies may be subject to additional consent requirements.

Where consent is legally required, the Company will seek it through an appropriate mechanism.

Users may manage applicable cookie preferences through available Website controls or browser settings.

Simply visiting the Website does not constitute unrestricted consent to optional tracking technologies.

18. Third-party websites and services

The Website may contain links to external websites, social media platforms, payment gateways, educational resources or third-party services.

These external platforms may operate independently and maintain their own terms and privacy policies.

Unless expressly stated otherwise, inclusion of a third-party link does not constitute an endorsement or guarantee of that party’s products or services.

The Company is not responsible for the independent acts or omissions of third parties that it does not control, except where applicable law imposes responsibility on the Company.

Users are encouraged to review third-party terms before interacting with external services.

19. Limitation of liability

To the maximum extent permitted by applicable law, the Company will not be liable for indirect or consequential losses resulting solely from reliance on general informational Website content.

The Company does not guarantee uninterrupted Website availability or error-free technical performance.

However, nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Wilful misconduct.
• Legally actionable deficiencies in services.
• Statutory consumer protection obligations.
• Other liabilities that cannot lawfully be excluded.

Any limitations of liability contained in a separately executed coaching or service agreement will be interpreted in accordance with applicable law.

20. Consumer rights and fair commercial practices

The Company is committed to transparent and responsible commercial practices.

Customers will be provided with relevant information about programme fees, service descriptions, payment conditions and applicable cancellation terms before completing purchases.

Nothing in these Terms excludes mandatory rights or remedies available under the Consumer Protection Act, 2019, applicable e-commerce regulations or other relevant laws.

Where cancellation charges or other contractual restrictions are applicable, they must comply with relevant statutory requirements.

The Company’s No Refund Policy applies to voluntary customer-related cancellations and non-participation only to the extent that those restrictions are legally permissible and enforceable.

Customers retain the right to seek remedies for legally actionable deficiencies, misrepresentation or non-delivery of services.

21. Grievance redressal

Bizmasters Coaching Academy Private Limited is committed to addressing customer concerns through a transparent grievance redressal process.

Customers may raise complaints regarding:

• Online payments.
• Programme registrations.
• Cancellation or refund decisions.
• Service delivery.
• Website-related concerns.
• Other consumer grievances.

Designated Consumer Grievance Officer

Name: Raghav Koushik

Designation: Grievance Officer

Company: Bizmasters Coaching Academy Private Limited

Contact Number: +91 98840 81283

Email: tnpyactioncoach@gmail.com

21.1 Complaint Acknowledgement

Consumer complaints will be acknowledged within 48 hours of receipt.

The Company will maintain appropriate records of complaints received.

21.2 Complaint Resolution

Consumer grievances will be addressed within one month from the date of receipt, in accordance with applicable requirements.

21.3 Statutory Remedies

Customers retain the right to approach legally competent consumer protection authorities or other applicable dispute resolution forums.

22. Changes to terms & conditions

The Company may revise these Terms periodically to reflect changes in:

• Applicable laws and regulations.
• Website features.
• Coaching and training services.
• Payment processes.
• Operational requirements.
• Internal policies and procedures.

Revised Terms will be published on the Website with an updated effective date.

Where legally required, additional notice or renewed acceptance will be obtained.

Changes will not retrospectively remove contractual or statutory rights arising from earlier transactions.

23. Governing law and jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute concerning these Terms will be subject to the jurisdiction of competent courts and statutory authorities.

Subject to applicable law, courts having jurisdiction in Chennai, Tamil Nadu, India, shall have jurisdiction over disputes arising from these Terms.

Nothing in this provision restricts a customer’s statutory right to approach a competent consumer dispute redressal commission, regulatory authority or other legally authorised forum.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a competent authority, that provision will be interpreted or limited to the extent legally permissible.

Where this is not possible, the affected provision will be treated as severed.

The remaining provisions will continue to apply to the extent permitted by law.

25. Contact information

For questions concerning these Terms & Conditions, programme registrations, payments or services, please contact:

BIZMASTERS COACHING ACADEMY PRIVATE LIMITED

Office and Correspondence Address:

Flat No. AK 6, 2nd Floor,
No. 54, Saravana Street,
K G Nataraj Palace,
T. Nagar, Chennai,
Tamil Nadu – 600 017, India.

Contact Numbers:

+91 98840 81283
+91 81241 24291

Email:

tnpyactioncoach@gmail.com

Grievance Officer:

Raghav Koushik
+91 98840 81283

26. Customer acknowledgement and declaration

Before completing payment for a programme or service, customers must be provided with an opportunity to review the applicable Terms & Conditions, Privacy Policy and Cancellation & Refund Policy.

The following declaration should be displayed during online checkout and accepted through an unticked, mandatory checkbox:

Customer declaration

“I confirm that I have read, understood and voluntarily accepted the Terms & Conditions and Cancellation & Refund Policy of Bizmasters Coaching Academy Private Limited.

I understand that once I have accepted the binding terms and successfully completed payment, my purchase is final and non-refundable for customer-initiated cancellation, withdrawal, no-show, change of mind or voluntary discontinuation, subject to applicable law.

I acknowledge that I have reviewed the programme description, applicable fees, payment obligations and service conditions before completing my purchase.

I understand that the Company does not guarantee any specific financial or commercial outcome from its coaching or training programmes.

I agree to the applicable contractual terms governing my purchase.”

BIZMASTERS COACHING ACADEMY PRIVATE LIMITED

Chennai, Tamil Nadu, India

Effective Date: 2 November 2026

© 2026 Bizmasters Coaching Academy Private Limited. All rights reserved in content owned by the Company. ActionCOACH and other third-party intellectual property remain the property of their respective rights holders.