BIZMASTERS COACHING ACADEMY PRIVATE LIMITED
Effective Date: 2 November 2026
Applicable Legislation: Information Technology Act, 2000; applicable Information Technology Rules, including the Sensitive Personal Data or Information Rules, 2011; and the Digital Personal Data Protection Act, 2023, together with the Digital Personal Data Protection Rules, 2025, as their respective provisions come into force.
Introduction
At Bizmasters Coaching Academy Private Limited (“Bizmasters”, “the Company”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.
As a provider of business coaching, executive development, leadership training, business education, consulting-related learning programmes, workshops and professional development services, we recognise the importance of maintaining confidentiality, transparency and responsible information management.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with our websites, landing pages, coaching programmes, assessments, events, digital platforms and communication channels.
This Policy applies to individuals who engage with services operated by Bizmasters Coaching Academy Private Limited, including its activities associated with ActionCOACH Tamil Nadu & Puducherry, wherever the Company is responsible for processing their personal information.
By providing personal information to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately or through an appropriate consent mechanism.
1. Information we collect
We collect personal information that is reasonably necessary to provide our services, manage professional relationships, fulfil contractual obligations and improve the experience of individuals engaging with our organisation.
1.1 Personal Identification and Contact Information
When you submit an enquiry, register for an event, book a consultation or engage with our coaching services, we may collect:
- Full name
- Email address
- Mobile or telephone number
- Business or organisation name
- Job title or professional designation
- City, state and country
- Preferred communication channels
1.2 Business and Professional Information
To understand your business requirements and deliver relevant coaching or training services, we may collect information concerning:
- Industry and nature of business
- Business size, turnover and revenue range
- Employee strength and organisational structure
- Business goals and growth objectives
- Operational, financial and leadership challenges
- Business development and expansion plans
- Management and leadership responsibilities
- Preferences concerning coaching and professional development
Such information may be provided through enquiry forms, discovery consultations, business assessments, coaching sessions or programme registrations.
1.3 Coaching, Assessment and Programme Information
Where relevant to the services requested, we may collect information obtained through:
- Business health assessments
- Leadership assessments
- DISC or other behavioural assessments
- Training and workshop registrations
- Coaching questionnaires
- Client feedback and progress reports
- Coaching session notes
- Programme participation records
Assessment results and coaching information will be handled with appropriate confidentiality and used for the purposes communicated to participants.
We will not knowingly collect sensitive personal information that is unnecessary for providing our services.
1.4 Payment and Transaction Information
When you purchase coaching services, register for paid programmes or make payments to the Company, we may collect:
- Billing name and address
- Invoice details
- Payment amounts
- Transaction references
- Applicable tax information
- Payment confirmation details
Where payments are processed through independent payment gateways, payment information may be collected and processed directly by those service providers.
1.5 Technical and Website Information
When you access our websites or digital platforms, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Website pages visited
- Referral sources
- Date and time of website access
- Cookie identifiers
- Website interaction and performance information
This information helps us understand website usage, maintain functionality and improve our digital services.
2. How we collect information
We may collect personal information through the following channels:
Direct interactions: When you complete website forms, register for programmes, contact our representatives, book coaching consultations or communicate with our team.
Coaching and training activities: When you participate in assessments, coaching sessions, workshops, seminars, webinars or other learning activities.
Digital communications: When you interact with us through email, telephone, WhatsApp, social media or other communication channels.
Automated technologies: Through cookies, website analytics and similar technologies used on our digital platforms.
Third-party referrals: When another person, business associate, referral partner or professional contact introduces you to our organisation, where such information is shared lawfully.
We aim to collect only the information reasonably required for the purposes communicated to you.
3. Purpose of collecting personal information
We use personal information for legitimate and clearly identified business purposes, including:
3.1 Providing Coaching and Professional Development Services
To understand your needs, conduct consultations, deliver coaching programmes, facilitate assessments and provide relevant professional development services.
3.2 Responding to Enquiries
To respond to requests for information, schedule appointments, provide programme details and communicate regarding services in which you have expressed an interest.
3.3 Programme Administration
To manage registrations, attendance, coaching schedules, training materials, payment confirmations, invoices and other administrative activities.
3.4 Personalising Your Experience
To recommend appropriate coaching programmes, educational resources, workshops or professional development opportunities based on your expressed needs and interests.
3.5 Marketing and Communication
Where permitted by applicable law and, where required, with your consent, we may send information about:
- Upcoming coaching programmes
- Business growth workshops
- Leadership development programmes
- Events, webinars and seminars
- Educational articles and resources
- Relevant offers and programme updates
You may withdraw your marketing consent or unsubscribe from optional promotional communications at any time.
3.6 Improving Our Services
To analyse feedback, identify opportunities for improvement, evaluate programme effectiveness and enhance the quality of our services.
3.7 Legal and Regulatory Compliance
To maintain business records, fulfil applicable taxation and accounting requirements, respond to lawful requests and comply with other legal obligations.
We do not use personal information for purposes materially unrelated to those communicated at the time of collection without an appropriate legal basis or additional consent where required.
4. Consent and lawful processing
We process personal information only for lawful purposes and on grounds permitted under applicable data protection legislation.
Where consent is required, we aim to ensure that it is:
- Freely given
- Specific to the identified purpose
- Informed and unambiguous
- Obtained through an appropriate affirmative action
- Capable of being withdrawn
Depending on the circumstances and applicable law, processing may also be permitted for certain legally recognised uses without separate consent.
Where laws governing individuals in other jurisdictions apply, additional lawful grounds for processing may be relevant.
Withdrawal of Consent
You may withdraw your consent for consent-based processing by contacting us at:
Withdrawal will not affect processing that was lawful before withdrawal or processing that we must continue under applicable law.
Where withdrawal affects information necessary to deliver a requested service, we will explain the relevant consequences.
Consent for marketing communications is separate from consent or other lawful grounds necessary to provide coaching or training services.
5. Cookies and website tracking
Our websites may use cookies and similar technologies to improve functionality, understand visitor behaviour and evaluate the effectiveness of our digital communications.
These technologies may be used to:
- Maintain website functionality
- Remember visitor preferences
- Analyse website traffic
- Understand how visitors interact with content
- Identify technical performance issues
- Measure advertising effectiveness, where applicable
Cookies may include essential, analytical or marketing-related technologies, depending on the tools operating on the website.
Where required by applicable law, we will seek consent before placing non-essential cookies or activating optional tracking technologies.
You may also control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where third-party analytics or advertising services are used, information processed through those services may also be governed by the relevant providers’ privacy policies.
6. Sharing and disclosure of information
We respect the confidentiality of personal information.
We do not sell personal information to third parties.
However, we may disclose limited personal information where reasonably necessary for legitimate business operations and where permitted by applicable law.
6.1 Coaches, Trainers and Authorised Representatives
We may share relevant information with coaches, trainers, facilitators or authorised representatives involved in delivering the services you request.
6.2 ActionCOACH Network and Professional Partners
Where your enquiry, registration or coaching requirement involves an ActionCOACH representative, franchisee, licensee or authorised coaching partner, relevant information may be shared with that party when necessary and legally permitted.
Where consent is required for such sharing, we will seek the necessary consent.
Independent recipients may be responsible for their subsequent handling of information under their own privacy policies.
6.3 Technology and Service Providers
We may engage third-party providers for:
- Customer relationship management
- Website hosting
- Email communication
- Scheduling and appointment management
- Payment processing
- Data storage
- Webinar and video-conferencing services
- Website analytics
- Administrative support
These providers should receive only the information reasonably required to perform their authorised services.
Where appropriate, contractual or other safeguards will be used to protect personal information.
6.4 Legal and Regulatory Authorities
We may disclose personal information when required by applicable laws, court orders, regulatory requirements or other legally valid requests.
We may also disclose information where legally necessary to protect the rights, safety or legitimate interests of the Company, its clients or other individuals.
7. Confidentiality of coaching and business information
As a business coaching and professional development organisation, we recognise that clients may disclose confidential commercial information during coaching engagements.
This may include business strategies, financial performance, management challenges, organisational structures, employee-related concerns and proprietary operational information.
We aim to maintain appropriate confidentiality concerning information disclosed during professional coaching relationships.
Such information will be accessed and used only as reasonably necessary to deliver agreed services or for other purposes permitted by the relevant agreement and applicable law.
We will not knowingly publish identifiable client information, confidential business details, individual assessment results or coaching discussions for promotional purposes without appropriate authorisation.
Where client testimonials, case studies, photographs, recordings or success stories are proposed for public use, we will seek the permissions required by applicable law and relevant contractual arrangements.
Business confidentiality obligations may also be governed by separate coaching agreements or service contracts.
8. Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, contractual and regulatory requirements.
Retention periods may vary according to the nature of the information and its intended use.
Relevant considerations include:
- Whether an enquiry remains active
- The duration of a coaching or training engagement
- Continuing client relationships
- Applicable taxation and accounting requirements
- Contractual recordkeeping obligations
- Legal claims or regulatory requirements
- Applicable statutory retention periods
Information that is no longer required will be deleted, anonymised or securely disposed of, subject to applicable law and legitimate retention requirements.
Where a deletion request is received, we will assess and respond to it in accordance with applicable legal requirements.
9. Data security
We recognise the importance of protecting information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
We are committed to maintaining reasonable technical, administrative and organisational safeguards appropriate to the nature of the information we process.
These may include:
- Access restrictions for authorised personnel
- Confidentiality obligations for relevant employees and service providers
- Secure information storage
- Appropriate access and authentication controls
- Reasonable measures for protecting electronic records
- Review of relevant information-handling practices
- Appropriate procedures for responding to security incidents
While we take reasonable steps to safeguard personal information, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
In the event of a personal data breach, we will take appropriate steps to investigate, contain and address the incident, including notifying affected individuals or relevant authorities where required by applicable law.
10. International data transfers
Bizmasters Coaching Academy Private Limited operates in India. However, certain technology providers, business partners or authorised service providers may process information outside India.
Where personal information is transferred internationally, we will take steps reasonably necessary to comply with applicable legal requirements.
Depending on the jurisdiction and circumstances, these measures may include:
- Appropriate contractual safeguards
- Confidentiality and data protection obligations
- Restrictions on unauthorised disclosure
- Reasonable information security requirements
- Other protections required under applicable laws
Cross-border transfers will be subject to any restrictions or conditions imposed by applicable Indian data protection legislation.
Where privacy laws of other jurisdictions apply to particular processing activities, relevant international transfer requirements will also be considered.
11. Your privacy rights
We respect the privacy rights available to individuals under applicable data protection laws.
Depending on the relevant legislation and the commencement of applicable provisions, you may have rights to:
Access Information: Request information about personal data processed by the Company.
Correction and Updating: Request correction, completion or updating of inaccurate or incomplete personal information.
Erasure: Request deletion of personal information, subject to applicable legal requirements and lawful retention obligations.
Withdrawal of Consent: Withdraw consent for processing activities that rely on your consent.
Marketing Preferences: Opt out of optional marketing and promotional communications.
Grievance Redressal: Raise concerns regarding the handling of your personal information.
Nomination: Exercise nomination rights where provided under applicable Indian data protection legislation.
Additional privacy rights may be available where the laws of another jurisdiction apply to the relevant processing activities.
Exercising Your Rights
To make a privacy-related request, contact:
Email: tnpyactioncoach@gmail.com
Please include sufficient information to help us identify the relevant records and understand your request.
For security purposes, we may request reasonable information to verify your identity before disclosing, correcting or deleting personal information.
We will review requests and respond within the timelines required by applicable law.
If your grievance remains unresolved, you may have the right to approach the relevant regulatory authority through the prescribed process.
12. Children’s privacy
Our business coaching, leadership development and professional training services are primarily intended for adults and business professionals.
Our services are not directed towards individuals under the age of 18.
We do not knowingly solicit or collect personal information directly from children for the purpose of providing our business coaching services.
If we become aware that personal information concerning a child has been collected without the necessary lawful authority or consent, we will take appropriate steps to address the situation.
Where any future programme involves individuals below 18 years of age, relevant parental consent and other protections will be implemented as required by applicable law.
Parents or legal guardians who believe that a child’s personal information has been provided to us may contact:
13. Third-party websites and external links
Our websites, communications or educational resources may contain links to external websites, social media platforms, payment gateways or third-party applications.
These platforms may operate under their own privacy policies and information-handling practices.
Bizmasters Coaching Academy Private Limited is not responsible for the privacy practices of independent third-party websites or services that it does not control.
We encourage users to review the privacy policies of external platforms before submitting personal information.
14. Updates to this privacy policy
We may revise this Privacy Policy periodically to reflect:
- Changes in applicable laws and regulations
- Developments in our coaching and training services
- Changes in technology or business operations
- Updated information security practices
- Changes in the way personal information is collected or processed
Any revisions will be published on the relevant website with an updated effective date.
Where legally required, we will provide additional notice or obtain consent before implementing material changes affecting the processing of personal information.
We encourage users to review this Privacy Policy periodically.
15. Contact information and grievance redressal
If you have questions, concerns, complaints or requests relating to this Privacy Policy or the processing of your personal information, please contact us using the details below.
BIZMASTERS COACHING ACADEMY PRIVATE LIMITED
Office and Correspondence Address:
Flat No. AK 6, 2nd Floor,
No. 54, Saravana Street,
K G Nataraj Palace,
T. Nagar, Chennai,
Tamil Nadu – 600 017, India.
Contact Numbers:
+91 98840 81283
+91 81241 24291
Email:
Privacy and Grievance Enquiries:
Please direct privacy-related complaints, consent withdrawal requests and personal data enquiries to the above email address, with the subject line:
Privacy Request | Bizmasters Coaching Academy
We will review and address enquiries in accordance with applicable legal requirements and our internal grievance-handling procedures.
Where required by applicable law, we will provide additional contact information for the person responsible for responding to privacy and personal data processing enquiries.
16. Commitment to responsible data protection
At Bizmasters Coaching Academy Private Limited, we believe that trust, confidentiality and responsible information management are essential to building meaningful professional relationships.
We are committed to handling personal information responsibly, maintaining appropriate safeguards and respecting the privacy rights of clients, programme participants, business partners and website visitors.
Our objective is to ensure that information entrusted to us is used transparently, appropriately and in support of the services and professional relationships for which it was provided.
Bizmasters Coaching Academy Private Limited
Chennai, Tamil Nadu, India
Effective Date: 2 November 2026